Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Mark Gerrard
markgerrard@ten-25.co.uk
1
Article
Last Month
Capture & Upload Video to Ten-25
Published March 4th, 2025 by Mark Gerrard
Capturing Merchanter Issue Videos This article will guide you through capturing your Merchanter system and uploading the video file to Ten-25 Support. The article is broken down into two sections: Capturing Merchanter with Windows Game Bar A video guide will show you how to capture your browser and microphone audio. Uploading of video This section w
How to restart Accounts Integration Service
Published April 25th, 2025 by Mark Gerrard
How to restart the Accounts Integration Service (AIS) Open Services in Windows We are using Windows 11 as a guide, but the process is similar in other versions of Windows. Click on the Start/Windows button on your taskbar and either start typing the word “Services” or click in the search bar highlighted below and type “Services” into it. Once you ha
Known Issue - Sage Adept Tools Auto Mode at Month/Year End
Published November 9th, 2023 by Mark Gerrard
This article relates to all system types Only when Auto mode is enabled with the Adept Integration Tools for Sage Line 50 Issue Overview An issue has been discovered when running your Sage Month or Year End processes in conjunction with the Adept integration tools. This issue is for sites that use Sage Line 50 and the Adept integration tools, but
System Usage of Attachment Printing and Emailing
Published October 30th, 2023 by Mark Gerrard
Minimum system version This feature was introduced into the system with build 5755.6081 (October 2023) System usage of attachment printing The below video walks the user through the usage of Attachment Printing - it is aimed at all system users. Limitation to attachment printing Only PDFs and (.doc, .docx, .rtf, .txt, .htm, .html files, which ca
System Configuration of Attachment Printing and Emailing
Published October 27th, 2023 by Mark Gerrard
Minimum system version This feature was introduced into the system with build 5755.6081 (October 2023) System configuration of attachment printing The below video walks the user through the initial configuration of Attachment Printing - it is aimed at the Prime system user. This process can also be carried out by Ten-25 support if required.
Load More